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Shipping & Returns

Shipping Policy:

***Current Special:  Free USPS First Class Shipping in US Orders Over $50 & International Orders Over $100***


All orders are processed within 1-4 business days  

All Orders are Shipped via the US Postal Service (USPS)

DOMESTIC (Estimated Shipping Time):        

- First Class Shipping: The USPS requests a 2-5 business day delivery period

- Priority Shipping: The USPS requests a 1-4 business day delivery period 

INTERNATIONAL (Estimated Shipping Time):  

- International First Class Shipping: The USPS requests a 6-21 business day delivery period however there are instances where a delivery may exceed 21 business days due to factors within your local postal facilities

 

Order Tracking Information

DOMESTIC:

- A link containing your tracking details will be emailed once your order has been processed;

- This link will provide you with the tracking details from the acceptance of order by the USPS to its delivery to the designated address

 

INTERNATIONAL:

- A link containing your tracking details will be emailed once your order has been processed;

- The purpose of this link is to confirm the acceptance for delivery of your order by the USPS. Unfortunately it will not provide you with the tracking details of your order outside of United States. As a result we are unable to provide any delivery estimates outside of the 6-21 business day delivery period. Please take this into consideration before placing your order.

 

Terms and Conditions:

- Orders are not shipped on weekends and U.S. Holidays

- All customers are responsible for all applicable import duties, local taxes, custom fees and any associated handling charges

- We are not responsible for any delays once an order has been accepted for delivery by the USPS

- We are not responsible for undelivered packages/returned orders or incorrectly delivered orders due to errors in the provided shipping address

- We are not responsible for shipping fees associated with undelivered packages or returned orders

- We are not responsible for lost or stolen items

 

Returns:

  • We have a 7-Day return policy for online orders once received as posted though the USPS tracking #
  • Returns qualify for store credit
  • Email customer service at info@shopaucourant.com for a Return Authorization form
  • The product must be unused and in original packaging
  • Postage is non-refundable. If your order qualified for “Free Shipping” on one of our promotions, $5.50 will be deducted from the return.
  • International orders do not qualify for returns.  We want to help in the best way possible, so please contact customer service work out any discrepancy.
  • Purchases made in person do not qualify for returns
  • Purchases made online can be returned/exchanged in person

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